1. Information we collect
When you submit the Request a Free Call form, we collect the details you choose to provide:
- Your name and work email (required)
- Your phone number (optional)
- Your company name (required) and company website (optional)
- What you'd like help with and a short description of the process or problem (required)
- The general categories of tools involved, e.g. "CRM or sales" or "Accounting or finance" (required), and specific tool names if you choose to share them (optional)
- Your preferred timing and how you heard about us (both optional)
- Your consent to be contacted about the enquiry (required)
We also record a small amount of technical context with the submission — a submission reference, the time of submission, and the page you submitted from — so we can process and de-duplicate enquiries reliably. We do not ask for, or want, sensitive personal information in this form.
2. Why we collect it
We use your details for one purpose: to respond to your enquiry and to arrange and prepare for your free call. We don't add you to a mailing list, and we do not sell or share your details with third parties for their own marketing.
3. How we handle your enquiry
When you submit the form, your details are sent securely to Syntegry's systems, recorded as a new enquiry, and a member of the team is notified so we can follow up. You'll also receive a short acknowledgement email confirming we've received your enquiry.
4. Tools and providers
We use a small set of trusted providers to receive, store, and respond to enquiries. Each handles only what it needs to.
| Provider | Role | What it handles |
|---|---|---|
| HostGator | Website hosting | Serves this website and passes your form submission to our workflow system. |
| Cloudflare Turnstile | Bot protection | Confirms the submission comes from a person, not an automated script. |
| n8n | Workflow / processing | Our automation system, hosted on Syntegry-managed infrastructure. It checks your submission and records it. |
| Airtable | Enquiry records | Stores your enquiry as a record so we can manage and follow up on it. |
| HostGator (email) | Sends our internal notification and your acknowledgement email from our mailbox, [email protected]. |
These providers act as our service providers. They may process data on servers outside Australia (see below). We choose reputable providers, but we don't control their internal operations.
5. Processing locations
Some of the providers above may store or process data outside Australia, depending on the provider. We share with each provider only what it needs to do its job.
6. Consent
We ask you to tick a consent box before submitting. That consent covers our using the details you provide to contact you about this enquiry and to prepare for your call. You can withdraw consent at any time by emailing us (see Contact), and we'll stop using your details for follow-up.
8. How long we keep your data
- Enquiries that don't go further — kept for 12 months from submission. We review enquiries every month and delete those older than 12 months, unless you ask us to delete yours sooner.
- Enquiries that become client work — kept according to our operational and legal requirements (for example, contractual, tax, and record-keeping obligations).
9. Access and correction
You can ask us what details we hold about you and ask us to correct anything that's wrong. Email us (see Contact) and we'll respond within a reasonable time.
10. Deletion requests
You can ask us to delete the details you submitted. Email us and we'll delete your enquiry record, subject to any records we're legally required to keep, and confirm by email once it's done.
11. Security
Submissions are sent over encrypted connections (HTTPS). Credentials for our systems are kept in our workflow system's secure credential store, never in this website's code. Only Syntegry staff can access enquiry records.
No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
12. Contact
For any privacy question or request — access, correction, deletion, or withdrawing consent — email [email protected].
Effective date: 30 October 2026. Last updated: 30 October 2026.